SLES Technology Support for Families

Chromebook tips:
- If you're not able to log in with your childs school email address and the start screen keeps spinning in a circle, restart your chromebook by holding the power button for 10 seconds. Once your Chromebook shuts down, turn it back on and try logging in again.

Hotspot tips:
- Make sure your hotspot is charged.
- Turn on the hotspot before your Chromebook. Hold down the power button on the hotspot for 3 seconds, you should see "Welcome" on the screen.
- If you're having connection problems, click on the time and date at the bottom right of the Chromebook. Check to see if your WiFi is connected to Franklin XX XXXX.
- To turn off your hotspot hold the power button for 3 seconds until you see "Goodbye"
 
Chromebook Power, Login, Connectivity troubleshooting tips: https://drive.google.com/file/d/1PcUSvOtgV1fgQ_sJ2kDLul15EjJMq1hS/view?usp=sharing

Chromebook Sound and Keyboard troubleshooting tips: https://drive.google.com/file/d/1BIn_0rE7H0iSTOU7OTOR7LdOsteXp29K/view?usp=sharing
 
 
Please click on the following link to submit a SLES TECH SUPPORT Trouble Ticket: https://bit.ly/SLESTECHhelp